Shipping Policy
Last Updated: August 19, 2026
Thank you for shopping at eqsfc.shop.
This Shipping Policy explains how orders placed through our Website are processed, shipped, delivered, and handled in the event of delays, loss, damage, or delivery problems.
The Website is operated by:
PINK INC. LIMITED
Company Number: 1245891
129 Horseshoe Bay Road
Stewart Island, Stewart Island
New Zealand 9818
Email: support@eqsfc.shop
Telephone: +64 20 4177 2385
Website: eqsfc.shop
1. Shipping Destinations
We ship to destinations made available during checkout.
This policy is intended in particular for customers ordering from Germany.
If delivery is not available to your address or region, you will normally be informed during checkout or after we review your order.
We reserve the right not to accept or fulfil an order where delivery to the requested destination is not reasonably available.
If we are unable to fulfil an order that has already been paid, any amount due to you will be refunded in accordance with applicable law.
2. Free Shipping
We currently offer:
Free Standard Shipping
for qualifying orders placed through eqsfc.shop.
Where free standard shipping applies, no standard shipping charge will be added to your order.
If optional express, premium, or alternative delivery services are offered in the future, any additional charge will be clearly displayed before you place the order.
3. Cash on Delivery
Where available, we offer Cash on Delivery (COD).
If you select Cash on Delivery:
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Payment is generally collected when your order is delivered.
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You must ensure that the delivery information and telephone number provided are correct.
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The delivery provider may contact you to arrange or confirm delivery.
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You may be required to have the applicable payment amount available at the time of delivery.
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Available COD procedures may depend on the destination and delivery provider.
Any payment amount due will be shown during the order process.
We do not charge an undisclosed shipping fee merely because you choose Cash on Delivery.
4. Order Processing
Orders are processed after we receive the information required to fulfil the order.
Processing may include:
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Order verification
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Address verification
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Product availability checks
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Packaging
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Preparation of shipping documents
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Fraud prevention or security checks
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Coordination with the delivery provider
Actual processing times may vary depending on the product, order volume, weekends, public holidays, and other operational circumstances.
Where a specific processing or dispatch period is displayed on the product page, checkout page, or order confirmation, that information forms part of the delivery information applicable to your order.
5. Estimated Delivery Times
Estimated delivery times may be displayed:
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On the product page
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During checkout
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In the order confirmation
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In the shipping confirmation
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In other delivery information provided to you
Unless expressly stated to be a guaranteed delivery date, delivery times are estimates.
We make reasonable efforts to deliver orders within the stated delivery period.
Where no specific delivery period has been agreed, delivery will take place in accordance with applicable consumer law.
For consumer purchases subject to German law, where no different delivery time has been agreed, goods are generally to be delivered without undue delay and no later than the statutory maximum period applicable to the transaction.
6. Dispatch Confirmation
Once your order has been dispatched, we may send you a shipping confirmation by email.
Where tracking is available, the shipping confirmation may contain:
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A tracking number
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A carrier name
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A tracking link
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Estimated delivery information
Tracking information may take some time to become active after the shipment has been handed to the delivery provider.
7. Order Tracking
Where tracking is provided, you can use the tracking information to check the status of your shipment.
Please note that tracking updates are generated by the delivery provider and may occasionally be delayed.
If your tracking information has not updated for an unusually long period, please contact:
Please include your order number so that we can investigate the shipment.
8. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing your order.
Please carefully check:
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Recipient name
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Street name
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House or apartment number
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Postal code
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City
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Country
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Telephone number
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the delivery information before dispatch.
However, we cannot guarantee that an address can be changed once the order has entered the shipping process or has been handed to the carrier.
9. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may:
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Be returned to us
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Be held by the delivery provider
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Require a new delivery attempt
We will contact you where reasonably possible to resolve the issue.
Any additional costs may only be charged where permitted by applicable law and where the customer is responsible for the failed delivery.
Mandatory consumer rights remain unaffected.
10. Delivery Attempts
The delivery provider may make one or more delivery attempts depending on its normal procedures.
If nobody is available to receive the package, the carrier may:
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Attempt delivery again
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Leave a delivery notice
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Deliver to an approved collection location
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Follow another delivery procedure permitted in the destination country
Where Cash on Delivery applies, successful delivery may require the recipient to be present and able to complete payment.
Please follow any instructions provided by the delivery provider.
11. Refused Delivery
If you no longer want an order, please contact us at:
Simply refusing the parcel may not always be equivalent to properly exercising a statutory right of withdrawal.
Where you wish to withdraw from an eligible purchase, we recommend clearly informing us of your decision in accordance with our Return and Refund Policy.
Your statutory rights remain unaffected.
12. Delivery Delays
Although we make reasonable efforts to deliver orders on time, delays may occasionally occur due to circumstances such as:
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High shipping volumes
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Carrier delays
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Severe weather
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Customs procedures
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Transport disruptions
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Public holidays
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Incorrect address information
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Security checks
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Events outside our reasonable control
If we become aware of a significant delay, we may contact you with updated information.
A shipping delay does not automatically remove any statutory rights available to you under applicable consumer law.
Where applicable law gives you the right to require delivery within an additional reasonable period and to terminate the contract if delivery still does not occur, those rights remain unaffected.
13. Orders That Have Not Arrived
If your order has not arrived within the applicable delivery period, please contact:
Please provide:
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Your name
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Order number
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Delivery address
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Any available tracking information
We will investigate the delivery status with the carrier where appropriate.
Do not assume that a package is permanently lost solely because tracking information has temporarily stopped updating.
14. Lost Shipments
If a shipment is confirmed as lost before delivery to you, please contact us.
Depending on the circumstances and your statutory rights, we may provide an appropriate remedy such as:
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Replacement of the order
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Reshipment
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Refund
For consumer purchases, we do not intend to transfer the normal risk of transportation to you before the point at which that risk legally passes under applicable consumer law.
15. Damaged Packages
Please inspect your package and products as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, contact us at:
Where reasonably possible, please provide:
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Your order number
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Photographs of the shipping package
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Photographs of the damaged product
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A description of the damage
This information helps us investigate the issue with the delivery provider.
Failure to provide photographs immediately does not automatically remove mandatory consumer rights.
16. Wrong or Missing Products
If you receive:
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The wrong item
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The wrong quantity
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An incomplete order
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A product with missing essential components
please contact:
We will review the issue and provide an appropriate remedy in accordance with the purchase contract and applicable consumer law.
17. Risk During Shipping
For purchases made by consumers, the risk of accidental loss or accidental damage during transportation passes in accordance with mandatory consumer law.
Where we select or arrange the delivery provider, the normal shipping risk remains with us until the goods are delivered to you or another person designated by you, subject to the exceptions provided by applicable law.
Nothing in this Shipping Policy is intended to transfer shipping risk to a consumer earlier than permitted by law.
18. Customs, Import Charges and Taxes
Orders may in some circumstances be shipped across national borders.
Depending on:
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The shipping origin
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The destination country
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The type and value of the product
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Applicable tax and customs rules
customs procedures, import taxes, or other legally imposed charges may apply.
Where we are legally required to disclose additional mandatory charges before the order is placed, we will provide the relevant information during the purchasing process.
Any charges expressly shown as included in the product price or checkout total will not be charged separately by us again.
If you receive an unexpected customs or import payment request relating to an order, you may contact us at:
before making the payment so that we can help clarify the shipment details.
19. Free Shipping and Other Charges
Our Free Standard Shipping offer relates to the shipping fee charged by our Store for standard delivery.
It does not automatically change taxes, customs charges, government fees, or other charges imposed independently by law, where such charges legally apply.
However, we will comply with applicable obligations to disclose mandatory costs before you place your order.
20. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
If this occurs:
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Packages may arrive on different dates.
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Each package may have separate tracking information.
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You will not be charged additional standard shipping fees solely because we divide an eligible free-shipping order into multiple shipments.
If only part of your order arrives, please check your shipping confirmation or contact us before assuming products are missing.
21. Partial Deliveries
We may make partial deliveries where reasonable and where doing so does not unfairly disadvantage you.
You will not be charged additional standard delivery fees because we choose to split the shipment.
Any statutory rights concerning delivery remain unaffected.
22. Public Holidays and Weekends
Processing and delivery schedules may be affected by:
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Weekends
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Public holidays
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Carrier operating schedules
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Seasonal peak periods
Orders placed during such periods may take longer to process or deliver.
Any legally binding delivery deadlines remain unaffected.
23. Force Majeure and Events Beyond Reasonable Control
Delivery may be affected by events outside our reasonable control, including:
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Natural disasters
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Severe weather
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War or civil unrest
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Government restrictions
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Major transport disruptions
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Major infrastructure failures
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Strikes or industrial action
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Unexpected carrier disruption
Where such an event affects an order, we will take reasonable steps to resume or complete delivery.
This section does not remove mandatory statutory remedies available to consumers in the event of non-delivery or significant delay.
24. Cancellations Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible at:
If cancellation is still operationally possible, we will process the request.
If the order has already been shipped, your rights may instead be governed by our Return and Refund Policy and applicable statutory withdrawal rules.
25. Returns After Delivery
This Shipping Policy deals primarily with the delivery of your order.
For information regarding:
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14-day withdrawal rights
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Returns
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Return shipping
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Refunds
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Damaged or defective products
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Exchange procedures
please refer to our Return and Refund Policy available on eqsfc.shop.
Mandatory consumer rights remain unaffected.
26. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
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Changes to shipping providers
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Changes to available delivery methods
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Operational changes
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Changes in applicable laws
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Changes to shipping destinations
The policy applicable to an existing order will not be retroactively changed to remove contractual or statutory rights already acquired by the customer.
The latest revision date is displayed at the top of this policy.
27. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
PINK INC. LIMITED
Company Number: 1245891
129 Horseshoe Bay Road
Stewart Island, Stewart Island
New Zealand 9818
Email: support@eqsfc.shop
Telephone: +64 20 4177 2385
Website: eqsfc.shop