Refund policy
Return and Refund Policy
Last Updated: August 19, 2026
Thank you for shopping at eqsfc.shop. This Return and Refund Policy explains your rights and the procedures for returns, withdrawals, refunds, damaged products, and order issues.
This policy applies to purchases made through https://eqsfc.shop.
1. Company Information
Company Name: PINK INC. LIMITED
Company Number: 1245891
Registered Address: 129 Horseshoe Bay Road, Stewart Island, Stewart Island, New Zealand, 9818
Email: support@eqsfc.shop
Telephone: +64 20 4177 2385
Website: eqsfc.shop
We currently offer free standard shipping and support Cash on Delivery (COD) where available.
2. Right of Withdrawal – 14 Days
If you are a consumer in Germany or another country where the statutory EU withdrawal rules apply, you have the right to withdraw from your purchase within 14 days without giving any reason.
For purchases of goods, the withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If multiple products from one order are delivered separately, the withdrawal period begins when you or a third party designated by you receives the last item.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You can contact us at:
Email: support@eqsfc.shop
or by post at:
PINK INC. LIMITED
129 Horseshoe Bay Road
Stewart Island, Stewart Island
9818
New Zealand
Your withdrawal request must contain a clear statement that you wish to withdraw from the purchase. Providing a reason is not required.
Where an electronic withdrawal function is available on our website, you may also use that function to submit your withdrawal.
3. How to Request a Return
To help us process your return efficiently, please contact:
Please include, where possible:
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Your full name
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Order number
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Email address used for the order
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Product you wish to return
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Date the product was received
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A clear statement that you wish to return or withdraw from the purchase
For damaged, defective, incorrect, or incomplete products, please also include photographs or other reasonable evidence showing the issue.
Contacting us helps us provide you with the correct return instructions. This does not limit your statutory right of withdrawal.
4. Returning the Goods
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.
Unless we provide you with another authorized return address, returns should be sent to:
PINK INC. LIMITED
129 Horseshoe Bay Road
Stewart Island, Stewart Island
9818
New Zealand
Please contact support@eqsfc.shop before sending your return so that we can provide the appropriate return instructions.
The return deadline is met if you send the goods before the 14-day return period expires.
We recommend using a trackable shipping method and retaining your shipping receipt or other proof of return until your refund has been completed.
5. Condition of Returned Products
You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functionality.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to inspect their nature, characteristics, and functionality.
Where possible, please return the product with its original packaging, accessories, manuals, components, and other items supplied with the product.
Original packaging is recommended to protect the product during return transportation but, where statutory withdrawal rights apply, the absence of original packaging does not automatically remove your legal right of withdrawal.
6. Return Shipping Costs
If you exercise your statutory right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the goods, unless we have expressly agreed to cover those costs.
Because standard outbound delivery from our store is free, no standard outbound shipping charge will normally need to be refunded.
If you receive a product that is:
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Damaged upon arrival
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Defective
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Incorrect
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Significantly different from what was ordered
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Missing essential parts
please contact us before returning it.
For verified defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy and, where required by applicable law, bear the necessary return or replacement shipping costs.
7. Refunds
After a valid withdrawal, we will refund all payments received from you that must be refunded under applicable law.
Refunds will be processed without undue delay and no later than 14 days after the date on which we receive your withdrawal notification.
For returned physical goods, we may withhold the refund until:
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We have received the returned goods; or
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You provide evidence that you have sent the goods back,
whichever occurs first.
Where applicable, we will use the same payment method that you used for the original transaction unless another method has been expressly agreed with you.
You will not be charged additional fees by us for receiving the refund.
8. Cash on Delivery (COD) Refunds
If an order was paid using Cash on Delivery, a cash refund through the original payment method may not be technically possible.
In this situation, we may ask you to provide suitable bank account details, such as your IBAN, so that the refund can be made by bank transfer.
Any alternative refund method will be agreed with you and will not result in additional refund fees charged by us.
9. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If the product is damaged, defective, incorrect, or incomplete, contact:
Please provide your order number and, where reasonably possible, photographs or videos showing the issue.
Depending on the circumstances and your statutory rights, we may offer:
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Repair
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Replacement
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A price reduction
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A full or partial refund
Nothing in this policy limits any mandatory statutory rights you may have concerning defective or non-conforming goods.
10. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products or contracts where an exception is permitted by applicable law.
These may include, where applicable:
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Goods made to your specifications or clearly personalized
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Goods that deteriorate or expire rapidly
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Sealed goods that are unsuitable for return for health protection or hygiene reasons if the seal was removed after delivery
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Goods that, after delivery, become inseparably mixed with other goods
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Sealed audio recordings, video recordings, or computer software where the seal has been removed
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Certain digital content where performance has begun after the consumer gave the legally required express consent and acknowledgement
These exceptions only apply where permitted by applicable consumer law.
11. Exchanges
If you would like to exchange a product, please contact us at:
Where the product is defective, damaged, or incorrectly supplied, your statutory rights remain unaffected.
For voluntary exchanges that are not related to a defect or incorrect delivery, additional return or shipping costs may apply where permitted by law.
12. Order Cancellations Before Shipment
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
If cancellation is still operationally possible, we will cancel the order.
If the order has already been shipped, you may still exercise any statutory withdrawal rights available to you after receiving the goods.
13. Refused Cash on Delivery Orders
If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible.
Simply refusing delivery does not necessarily replace a clear withdrawal declaration. To avoid uncertainty, we recommend notifying us explicitly at support@eqsfc.shop that you wish to withdraw from or cancel the order.
14. Statutory Rights for Defective Goods
This Return and Refund Policy does not exclude, restrict, or replace mandatory consumer rights that apply under German or European consumer protection law.
Where goods are defective or do not conform to the contract, consumers may have statutory rights to remedies such as repair, replacement, price reduction, or termination of the contract and refund, subject to the conditions of applicable law.
15. Model Withdrawal Form
You may use the following form to exercise your right of withdrawal, but its use is not mandatory.
To:
PINK INC. LIMITED
129 Horseshoe Bay Road
Stewart Island, Stewart Island
9818
New Zealand
Email: support@eqsfc.shop
I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods:
Product(s): ______________________________
Order Number: ___________________________
Ordered on: ______________________________
Received on: _____________________________
Name of Consumer(s): ____________________
Address of Consumer(s): __________________
Signature of Consumer(s): ________________
(only required if this form is submitted on paper)
Date: ____________________________________
16. Contact Us
If you have any questions about returns, withdrawals, refunds, or defective products, please contact us:
PINK INC. LIMITED
Company Number: 1245891
129 Horseshoe Bay Road
Stewart Island, Stewart Island
New Zealand 9818
Email: support@eqsfc.shop
Telephone: +64 20 4177 2385
Website: eqsfc.shop
We will handle return and refund requests in accordance with this policy and any mandatory consumer protection laws applicable to the transaction.